Academy
- Do you offer classes in French?
- I am a bellicon trainer and would like to be featured in your videos. What do I have to do?
- Will bellicon help me to find a job as a bellicon trainer? Do you post job openings for bellicon trainers?
- When I finished my education / class will bellicon give me a business plan how to proceed?
- When I finished my class – can I rent bellicons or do I have to buy them?
- Do you have online classes?
Affiliate/Partner
Complaints
- I can't fold the leg in, it is completely stuck. What can be done?
- My bellicon rusts. What can I do?
- The edge of my mat is rolling up. Is there something I can do? Is this a warranty case?
- My package arrived and the box was damaged. What do I do now?
- When training on my bellicon I sometimes touch the ground now, what is going on?
Health Related Questions
- When are workouts possible again after pregnancy?
- bellicon training with a hip replacement or prosthetic?
- Do you have any information on using the bellicon with lipodema?
- Can I use the bellicon with arthritis?
- Can I use the bellicon with Osteoporosis?
- Can I use the bellicon with a bulged disc?
bellicon+ questions
- Will you be bringing out any videos in French in the future?
- Could you please send my invoice for my bellicon+ yearly membership please?
- How can I add a bellicon+ video on the platform to my favorites?
- I would also like to receive a refund - you took money without my permission
- We are several bellicon users in the same household and want to create our own workout profile, does that work on one membership?
- Can I get in contact with the bellicon+ trainers?
General Questions
- When do you have a sale coming up?
- I own my own business – Do I get a rebate on my bellicon purchase? On replacement parts & accessories?
- I am a Doctor – Do I get a rebate on my bellicon purchase? On replacement parts & accessories?
- I am a Teacher – Do I get a rebate on my bellicon purchase? On replacement parts & accessories?
- I am a Physical Therapist – Do I get a rebate on my bellicon purchase? On replacement parts & accessories?
- Can my partner use my bellicon when they are heavier than me?
Order questions
- Can I retroactively have my insurance cover my prior order or bellicon purchase? Do you know if my Truemed will reimburse me to cover the order through my insurance?
- Will I have to pay any tariffs, customs fees, import fee, duties for an order that ships from Germany to the US? I live in the United States, is there any extra import costs if my order ships from Germany?
- Do you have a record of my prior purchase and what I bought? Do you keep old orders on file, because I'm not sure what size bellicon or bungee strength I have?
- What is the mat ring? When I select the mat ring in the configurator, it just says it's black?
- Can I pay through my insurance using my FSA or HSA card or funds?
- Do I need to sign for my delivery?
Assembly
Product questions
- Are the collapsable folding legs just as sturdy, safe, stable, strong and durable as the screw on legs?
- How long/tall are the legs? How high is the bellicon, what is the height? What is the measurement of the legs?
- Is there a way I can try a bellicon rebounder before buying one? Where can I try one? Do you have a store where I can try one? Is there somewhere in my area where I can try a bellicon?
- What is the weight limit, capacity, or maximum load of the bellicon rebounder?
- Do you sell a premium stainless steel frame?
- Do you have refurbished/returns/second hand/open box models available for sale and offered for a reduced price?
Returns
- Do you offer a buyback program or can I sell or exchange my old rebounder back to bellicon?
- Do I have to pay the shipping when returning a product?
- I do not have the original packaging anymore - how do I send my product back now.
- Do you offer exchanges?
- How can I organize a return? What is the next step?
- What is the return policy?
Shipping
- I live in Turkey, do you ship to Turkey?
- What is the delivery time and when should I expect my order to arrive?
- Do you ship internationally?
- Do I have to pay for shipping?
- You advertise free shipping, why was I charged a shipping fee?
- Which shipping carriers do you use?